1. Introduction
At Lakeman guesthouse, we are committed to protecting the privacy of our guests.
This Privacy Policy explains how we collect, use, and safeguard your personal information
when you stay at our guesthouse, use our website, or communicate with us.
2. Information We Collect
We may collect the following personal information:
• Name, contact details (phone number, email address)
• Payment details (for booking and payment processing)
• Identification documents (passport, ID) as required by law
• Preferences and special requests related to your stay
• IP address and browsing data if you use our website
3. How We Use Your Information
We use your information to:
• Process and manage bookings and payments
• Communicate with you about your stay
• Comply with legal and regulatory requirements
• Improve our services and guest experience
• Send promotional offers if you have consented to receive them
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with: • Payment service providers to process transactions
• Government authorities if required by law
5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
7. Your Rights
You have the right to:
• Access, update, or correct your personal data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority
8. Cookies and Website Tracking
If you visit our website, we may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Lakeman guesthouse
Kiwatule sebowa zone
[email protected]
+256764719211/+256744420605
